An invoice is issued immediately after your order is placed. It will be sent to you automatically via email once your order has been shipped.

Please contact us  for assistance.

The shipment is considered delivered once it is placed at the agreed location. After that, no claims can be made. Please ensure personal receipt of the package.

Current delivery times can be found on the respective product detail page.
You can track your order using the tracking number provided in your shipping confirmation email. If you did not receive this email, please contact us.

To cancel an order, please contact us or by phone.
If your order has already been shipped, cancellation is no longer possible. In this case, you may return the goods using the withdrawal form.

There may be various reasons why a payment was not accepted. Please contact your payment provider directly.
If none of the payment methods work, feel free to contact us.

At this time, we are unable to process tax-exempt orders for U.S. or Canadian customers, even if a valid resale certificate or business tax ID is provided. All orders placed through our website will include applicable sales tax based on the shipping destination.

We ship your parcels free of charge within the US & to Canada.

If you would like to make changes to an order you have placed or cancel it, please contact us as soon as possible.